The Friends & Family Rewards programme is our way of saying thank you to our customers for shopping with us, both in-store and online. Being a member of the Friends and Family Rewards programme means that we get to reward you for doing what you love.
Want to know the best part? Being part of the family allows you to reap rewards across our family of brands – Cape Union Mart, Old Khaki and Poetry.
You will earn 1 (one) point for every R20 spent when you make an in-store or online purchase at Cape Union Mart, Poetry or Old Khaki.
For every 100 points you accumulate, you will receive a R100 voucher to spend at any of Cape Union Mart, Poetry or Old Khaki, online or in-store.
The next time you shop at Cape Union Mart, Poetry or Old Khaki, our staff will remind you of any available vouchers at checkout OR you simply add it to your cart when shopping online.
Register & Sign-up Online
Sign up through our website by creating an online profile. If you are already signed in, please subscribe to join our Friends and Family Rewards!
FREQUENTLY ASKED QUESTIONS
How do I join Friends & Family Rewards?
Signing up is quick, easy, and free! You can join in any of our 300 stores in South Africa or from the comfort of your own home via any of our websites.
How do I earn points?
You can earn points every time you shop in-store or online, provide your mobile number at the till, or log in when you shop online
How do I redeem my vouchers?
Voucher redemption is easier than ever! You can redeem vouchers in-store and online, here is what to expect:
In-store you can give our sales team your mobile number or present your Stocard virtual card when you are ready to pay. Any vouchers you have linked to your account that are applicable will automatically be applied.
Online you will see the active vouchers waiting for you when you are ready to checkout. Simply click on the relevant voucher to add it to your cart before you complete the checkout process
Do my Friends & Family Rewards Vouchers expire?
Once a voucher is created, it is valid for a period of 3 months (90 days) from the date of issue. Accumulated points will expire after 12 months of inactivity on your profile.
Can I use my Friends & Family Rewards Voucher on promotional deals or discounted merchandise?
Yes, provided the minimum spend threshold per voucher of R200 is reached after any promotions and / or discounts are applied.
How will I get vouchers?
You will receive Friends & Family Rewards vouchers linked to the points you earn every time you shop.
TERMS AND CONDITIONS
- Friends & Family Rewards Points are only applicable on purchases made in-store and online in South Africa; excluding outlet and airport stores.
- Friends & Family Rewards Points are only earned on the paid value of the transaction and will not take into account any discounts and/or promotions applied.
- Exclusions are applied to selected items and therefore you will not earn points on these purchases and/or payments: garment repairs, non-merchandise items (e.g. gift wrapping services or shopping bags), RCS account payments, lay-by purchases, gift card purchases and selected electronic items.
- Friends & Family Rewards Points are earned on all your online purchases; however, any shipping and/or handling fees are excluded and you will not earn points on these amounts.
- You are limited to using 5 (five) Rewards Vouchers in a single transaction.
- There is a minimum spend value of R200 required per voucher.
- Vouchers are linked to a member profile; therefore, they are not transferable and can only be used by the member they were issued to.
- Vouchers cannot be exchanged for cash.
- You can end your membership at any time by contacting our Customer Service team on firstname.lastname@example.org or call 0860 333 329 or via your online profile by changing your preferences.
Our team have all the answers! Reach out to our team by calling 0860 333 329 OR sending us an email at email@example.com